Return and Refund Policy

By making a purchase you are demonstrating a clear understanding that we are selling these products as containing full-spectrum CBD (cannabidiol) from hemp oil. These statements have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease; always check with your physician before starting a new dietary supplement program. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are purchasing these products with the understanding of the present status of CBD (cannabidiol) products.

Please email lucy@lucysnaturalremedies.com if there are any issues with the product you received and we are more than happy to speak with you. If you are still wanting to return your unopened product, please see below what is considered an acceptable return and our Returns Process.

**Please also note that we do not have a money back guarantee, as CBD does affect everyone differently. We are not able to accept back any product that has been opened or used**

Digital Journals:

No returns will be honored for digital products.

Hardcopy Journals:

If for any reason you are unhappy with your purchase, return your unused journal within 14 calendar days of purchase for a full refund. No refunds on shipping fees.

Learning with Lucy Returns:

  • 100% refund for Q&A and Chatting with Lucy for appointments cancelled within 24 hours of booking
  • 100% refund minus $25 fee for any Learning with Lucy Q&A Calls or Chatting with Lucy Calls that are missed or cancelled within 24 hours of the appointment
  • $50 fee for any My Path, My Journey, or My Voyage appointments that are missed or cancelled within 24 hours of the appointment

Learning with Lucy Packages

My Path

  • 50% Store Credit after Intro Call
  • 25% Store Credit after first Q&A call and/or if a path has been created
  • No refund after 2 Q&A’s conducted

My Journey

  • All credits are in reference to first installment of payment
  • 50% Store Credit after Intro Call
  • 25% Store Credit after first Q&A call and/or if path has been created
  • No refund after 2 Q&A’s conducted

My Voyage

  • All credits are in reference to first installment of payment
  • 50% Store Credit after Intro Call
  • 25% Store Credit after first Q&A call and/or if path has been created
  • No refund after 2 Q&A’s conducted

A la carte Bookings

  • 50% Store Credit for Q&A after Intro Call
  • No refunds or credits for Q&A calls after First Call and/or providing path
  • 50% Store Credit after booking a Chatting with Lucy Call if done more than 24 hours ahead of appointment

Additional Information:

No RMA is needed and the customer is responsible for return shipping costs. If you have any questions about whether your product is eligible for Returns, please feel free to email us.

Returns Process:

1) Email us at lucy@lucysnaturalremedies.com ASAP to alert us that you will be returning your incorrect order or journal within the applicable time limit and to request the Return Shipping Address. We do not allow returns on lozenges or digital journals as they cannot be resold once custom labels have been applied.

2) Once you have shipped your product back to us – please also email the tracking number to lucy@lucysnaturalremedies.com so we can keep an eye out for it.

3) Once we receive your package back at our facility and can confirm it’s condition, we will then issue a refund for the unopened product less a 20% restocking fee, and email you a confirmation. Please allow 7-10 days for the refund to post to your statement.

If you have any questions regarding our return policy please email lucy@lucysnaturalremedies.com

We will only accept returns and refunds from purchases made on www.lucysnaturalremedies.com

Updated January 2022